Welcome to smilebite’s Help Page! We’re here to assist you with any questions or concerns you may have. Please find answers to some of the most frequently asked questions below. If you need further assistance, don’t hesitate to contact us!

1. How do I place an order?

You can place an order directly on our website or visit us in person at our bakery. To order online, simply browse our menu, select your items, and proceed to checkout. For custom orders (cakes, large orders), please contact us in advance through our order form or by calling.

2. Do you offer delivery?

Yes! We offer free delivery within Lahti, so feel free to order online. We do not have any delivery outside Lahti.

3. Can I customize my order?

Absolutely! We offer a variety of customization options for cakes, cupcakes, and other baked goods. For special requests, please get in touch with us at least 5 days before your required date. Custom orders include personalized designs, flavors, and sizes.

4. What are your business hours?

Our bakery is open during the following hours:

• Monday to Friday: 9 am- 21 pm
• Saturday: 10 am- 19pm
• Sunday: 10 am- 19pm

You can also order online at any time, and we’ll prepare your order for pickup or delivery during business hours.

5. Do you offer gluten-free or vegan options?

Yes, we have a selection of gluten-free and vegan baked goods available! Please check our products online, or feel free to ask about specific dietary needs when placing your order. We are committed to providing delicious options for everyone.

6. How can I pay for my order?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Cash (for in-store purchases)

Payments for custom orders may require a deposit or full payment upfront, depending on the size and nature of the order.

7. Can I cancel or change my order?

If you need to make changes or cancel an order, please let us know as soon as possible. For standard orders, we can accommodate changes up to 24 hours before your pickup or delivery time. Custom orders may require more notice, usually 48 hours. Please review our full Refund and Returns Policy for more details.

8. What is your refund policy?

We want you to be completely happy with your purchase. If there is an issue with the quality or correctness of your order, please contact us within 24 hours for a refund or exchange. Please check our Refund and Returns Policy for more information.

9. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them in-store or online, and they can be redeemed for any products at the bakery.

10. How can I contact you?

For general inquiries, special requests, or assistance, you can reach us:

• By phone: +3580466345449
• By email: support@smilebite.com
• In person: Mukkulla, 15240, Lahti

11. Do you offer catering for events?

Yes, we offer catering services for events, including weddings, birthdays, corporate gatherings, and more! Please contact us for a consultation and to discuss your specific event needs.

12. What should I do if my order is wrong or damaged?

If your order arrives incorrectly or damaged, please contact us within 24 hours with a description and photos of the issue. We will make it right by offering a replacement or refund, depending on the situation.

If you have any other questions or need help with something specific, please don’t hesitate to reach out! We’re happy to assist you. Thank you for supporting smilebite!